Most product is shipped on the same day it is ordered. This is contingent on us having the product in stock and that your account has been verified. MediSourceDirect ships product from Monday to Thursday. Orders processed after 4:00PM EST or on a Friday will be processed the next business day unless it is otherwise specified.
We use respected global express shipping service to deliver your product. With regard to temperature sensitive items, they are shipped in insulated containers layered with cool packs in order to maintain the integrity of the product. These products are shipped with overnight mail unless otherwise requested. Once a shipment is confirmed, an Account Manager will provide the client with the shipping carrier and the tracking number. MediSourceDirect does not charge shipping for bulk orders.
MediSourceDirect will glady accept returns within 7 days of shipment if:
the product is defective due to manufacturing
the product is damaged due to handling
the product has been outside the manufacturer's recommended temperature guidelines
the wrong product was shipped
If any of the above occurs, please contact your Account Manager or a customer service representative and we will assist you as soon as possible.