FAQ

 

Q: What method of shipment do you use? Which carriers are used?
A: We ship daily Mondays to Thursday. Orders received on Friday and weekends will be shipped the following business day. MediSourceDirect utilizes all the leading freight forwarding companies depending on where your business is located.

Q: How much do you charge for shipping and handling?
A: Shipping fees are calculated based on location, order quantity and volume.

Q: How long does it take for my order to arrive?
A: Orders in the US will take 2 - 5 days, EU and other destinations take 2 - 10 days.

Q: What happens if I am not available to sign for my order?
A: The delivery person will leave a note or card at your delivery address and then you can pick your order up from the post office that is servicing your area.

Q: What methods of payment are accepted?
A: Payment is processed via wire transfer.

For US orders we accept American Expreess, Visa and MasterCard credit cards. Charges from MediSourceDirect appear as "orthodocspharm" on your credit card statement.  Please make a note of this for accounting purposes.

Q: Your privacy policy covers the issue of fraud. How is fraud defined?
A: Fraud is defined by some of but not limited to the following scenarios: Non-payment of orders that have been shipped and/or the use of a third party credit card without the cardholders consent and/or the writing bad checks and/or canceling checks for shipped orders and/or providing falsified contact information and/or requesting chargeback or the reversal of credit card charges for orders that have been duly referred by us and shipped.


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